Refund Policy

Effective Date: 02 Mar 2026

1. About Us
This Refund Policy applies to purchases made through inways.shop, operated from Great Portland Street, London, England, W1W 5PF.
For support, contact: support@inways.shop
We comply fully with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

2. Nature of Our Products
iNWAYS supplies customised and made-to-order digital products. These products are created specifically for each customer based on their individual requirements.
Because our products are digital and personalised, specific legal rules apply to cancellation and refund rights.

3. Your Statutory Rights (UK Customers)
Under the Consumer Rights Act 2015, digital content must be:
- Of satisfactory quality
- Fit for its intended purpose
- As described
If digital content is faulty, not as described, or does not function correctly, you are legally entitled to a repair, replacement, or refund.
These rights cannot be excluded or limited.

4. Right to Cancel (Digital Content)
Under the Consumer Contracts Regulations 2013, consumers normally have a 14-day cancellation period for distance purchases.
However, this right does not apply where:
- The digital content is supplied immediately, and
- You have expressly consented to immediate delivery, and
- You acknowledged that you lose your right to cancel once delivery begins.
Additionally, personalised or customised digital products are exempt from the 14-day cancellation right once production has begun.
By placing an order with iNWAYS and consenting to immediate delivery, you acknowledge that you waive your statutory cancellation right once the digital product is delivered or work has commenced.

5. When Refunds Are Available
You may be eligible for a refund in the following situations:

✔ Non-Delivery
If you do not receive your purchased digital product and we are unable to provide it.

✔ Faulty or Defective Digital Content
If the product:
- Does not function as described
- Is technically defective
- Does not match the agreed specification

We may first offer:
- A correction or fix
- A replacement digital file
If this cannot be resolved within a reasonable time and without significant inconvenience, you may be entitled to a full or partial refund.

6. Situations Where Refunds Will Not Be Granted
Refunds will not be provided in the following cases:
- Change of mind after purchase
- You no longer require the product
- You dislike the design or concept after approving specifications
- Minor variations that do not affect functionality
- Failure to provide correct information required for customisation
- Once customised work has begun and complies with agreed specifications
This does not affect your statutory rights if the product is faulty or misdescribed.

7. How to Request a Refund
To request assistance, please contact:
support@inways.shop
Include:
- Your full name
- Order reference number
- Description of the issue
- Supporting evidence (screenshots if applicable)
We aim to respond within 2 business days.
If a refund is approved, it will be processed using the original payment method within 14 days.

8. Quality Commitment
Each customised digital product is reviewed before delivery to ensure it meets the agreed specification. However, this quality control does not limit your statutory consumer rights.